Privacy Policy
Last updated: January 15, 2026
Introduction
Dreamscape VPN ("Dreamscape," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard information when you use our website, applications, and VPN services (collectively, the "Services").
By using our Services, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our Services.
Information we collect
Account information
When you create an account, we collect your email address and an encrypted password hash. We may also collect your name if you provide it voluntarily during signup or support interactions.
Payment information
Payment processing is handled by third-party providers (Stripe, PayPal). We do not store full credit card numbers on our servers. We retain transaction records including date, amount, and payment method type for billing and refund purposes.
Website usage
Our website may collect anonymized analytics data such as page views, referral sources, and browser type. This data cannot be used to identify individual users and is used solely to improve our website experience.
Information we do NOT collect
This is the most important section of our policy. When you use the Dreamscape VPN service, we do not collect or store:
- Your browsing history or DNS queries
- Traffic content or metadata about the websites you visit
- Your original IP address connected to VPN sessions
- Connection timestamps linked to your identity
- Bandwidth usage per session
- Any logs that could associate your activity with your account
We operate under a verified no-logs policy, independently audited by third-party security firms.
How we use data
We use the limited information we collect to:
- Provide, maintain, and improve our VPN Services
- Process payments and manage subscriptions
- Send service-related communications (account alerts, security notices)
- Respond to support requests
- Comply with legal obligations when required by valid court orders
We never sell your personal information to third parties.
Cookies
Our website uses essential cookies required for authentication and session management. We use optional analytics cookies only with your consent. You can manage cookie preferences through your browser settings or our cookie banner.
Our VPN applications do not use tracking cookies.
Data retention
Account information is retained for the duration of your subscription plus 30 days after account deletion. Payment records are retained for 7 years as required by tax regulations. Support ticket data is deleted 90 days after resolution.
VPN connection data is not retained at any point.
Your rights
Depending on your jurisdiction, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your account and associated data
- Export your data in a portable format
- Object to or restrict certain processing activities
- Withdraw consent where processing is consent-based
To exercise these rights, contact us at privacy@dreamscape.vpn. We respond within 30 days.
International transfers
Our servers are located in privacy-friendly jurisdictions. Where data is transferred internationally, we use Standard Contractual Clauses and other safeguards required by applicable law.
Children's privacy
Our Services are not directed to individuals under 16. We do not knowingly collect personal information from children. If you believe we have collected data from a child, contact us immediately.
Changes to this policy
We may update this Privacy Policy from time to time. We will notify you of material changes via email or a prominent notice on our website. Continued use after changes constitutes acceptance.
Contact us
For privacy-related inquiries:
Email: privacy@dreamscape.vpn
Mail: Dreamscape VPN, Privacy Team, 100 Privacy Lane, Zug, Switzerland